Frequently Asked Questions
Everything you need to know about your Brantano shopping experience.
What are your delivery options and timeframes?
We offer standard delivery within 3-5 working days and next-day delivery for orders placed before 4 PM. Free standard shipping is available on all orders over £50.
How do I return an item that doesn't fit?
We provide a 30-day return policy. You can return your items via our online portal or at any participating drop-off point. Items must be unworn and in their original packaging.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital payments via PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link and a unique reference number to monitor your delivery status in real-time.
Do you offer a size guide for your footwear and clothing?
Yes, a comprehensive size guide is available on every product page to help you find the perfect fit. We include conversions for UK, EU, and US sizing.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel your order within 30 minutes of placement via your account dashboard; otherwise, you may return the items once received.